FAQ
About orders
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How long will it take for my ordered items to arrive?
Delivery will take about 2-3 days. (Delivery may be delayed due to weather or traffic conditions.)
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The item I ordered hasn't arrived.
If you have received an email notifying you that your item has been shipped, you can check the delivery status using the tracking number.
If you have not received an email within 3 days of placing your order, please contact us by phone.
☎︎03-6416-5326 -
Can I cancel or change my order?
If you wish to cancel your order, please contact us via the inquiry form .
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定期購入をスキップ、または解約する場合はどうすればいいですか?
定期購入のスキップをご希望の方は、マイページにログイン後、マイペース内にある「定期配送一覧」をクリック。→「詳細の確認をする」をクリック→次回お届け日の場所にある【スキップ】ボタンより、お届けを1ヶ月スキップできます。解約の場合は、1番下に解約ボタンがございます。
About the product
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How long does one bottle last?
It depends on the amount used and how many times you apply it, but if you use 150ml in the morning and evening, it will last about 1 to 2 months.
60ml lasts about 3 to 4 weeks. -
When is the expiration date?
Up to 3 years if unopened.
If opened, please use within 3 to 6 months. (Even if unopened, we recommend using it as soon as possible while it is fresh.) -
Would one bottle of Moist Roots be enough?
This is an all-in-one beauty serum, so you only need this one bottle.
If you are concerned about dryness, apply more.
About Shipping
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How much is shipping?
Shipping costs vary depending on the amount of your order.
Less than 15,000 yen: 1,000 yen (nationwide flat rate)
15,000 yen or more: Free (nationwide)